Refund & Cancellation

Appointment Cancellations / Rescheduling can be done by calling our customer service at +91-95104 46506 until 8 hours before your scheduled appointment time.
You can either cancel an appointment and initiate refund or reschedule to another time as per doctor’s availability.
In case of refunds, it will be processed within 15 working days from the receipt of a request from you. All communications with regards to refund should be sent to sanjivanieyehospital@gmail.com
You also have the option to schedule a face-to-face consultation in any one of our hospitals
Cancellations that are received outside the stipulated time and that are not acknowledged by Sanjvani Eye Hospital is not liable for refunds
Cancellation requests may be made through call or by e-mail. For either, the acknowledgement by the Sanjvani Eye Hospital is integral.
The Sanjvani Eye Hospital shall not be liable for incorrect or inaccurate credit / debit card details that are provided by you for making the payment of consultation fees or you use a credit/ debit card that is not lawfully owned by you or if you permit a third party to use your password or other means to access your account
The Sanjvani Eye Hospital reserves the right to modify/implement changes to pricing structure and refund policy without prior notification
For queries on ways to request cancellation, you may call +91-95104 46506 or e-mail to sanjivanieyehospital@gmail.com
The information provided for cancellation will not be shared with any third party sites voluntarily by Sanjvani Eye Hospital.